EpicCharacters.com Privacy Policy
Effective Date: January 1st, 2025
Last Updated: January 1st, 2025
1. Who We Are
EpicCharacters.com (“we,” “us,” or “our”) operates as a nationwide platform connecting customers with character entertainers for events. We act as a booking agent and facilitator for locally contracted performers.
2. Information We Collect
Contact details: name, email, phone number, billing/shipping address
Booking details: event date, location, character requested, payment info
Communications: messages, feedback, inquiries via email/forms/chat
Device & browser data: IP address, browser type, operating system, referring/exit pages, pages viewed, usage behavior (cookies or similar tracking)
3. How We Use Your Information
To facilitate bookings, process payments, communicate scheduling details
To improve user experience, personalize content, manage our site operations
To send updates or marketing, unless you opt out of promotional messages
To enforce policies, prevent fraud, resolve legal disputes, comply with laws
4. How We Share Information
With subcontracted performers and vendors, only the details needed to fulfill your booking
With service providers (e.g. payment processors, email platforms), under contractual confidentiality
When required by law, or to protect rights (e.g. subpoenas or legal proceedings)
We do not sell or rent personal information. If you are a California resident, that means you can exercise your right to opt out of “sale or sharing” under CCPA/CPRA.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to track usage patterns, support analytics, and improve site functionality
You may manage cookie preferences through your browser settings or the pop-up consent banner where applicable, including Do Not Track signals for California compliance
6. Children’s Privacy
Our site and services are not intentionally designed for children under 13
If any child under 13 provides personal information, we require verified parental consent as mandated under COPPA
7. Rights & Choices (State-Specific)
Depending on your state of residence (e.g., California, Colorado, Connecticut, Virginia, Utah):
You can access or request deletion of your personal information
You can opt out of targeted advertising or sale/sharing of your data
You can correct inaccuracies and withdraw consent where applicable
If you live in a state with opt-in consent models, you may need to affirmatively consent to certain uses, especially involving sensitive data
8. Data Retention
We retain personal data only as long as necessary to fulfill bookings, comply with laws, defend legal claims, or maintain business operations
After that, we either delete or de‑identify your information
9. Security Practices
We implement reasonable technical and organizational measures (e.g. encrypted transmission, secure servers, access controls)
Be aware: no system is 100% secure. We will notify you of any data breaches as required by law
10. International Transfers
If your data is transferred outside your state or to the U.S., we ensure appropriate safeguards are in place and comply with U.S. federal and state-level privacy laws.
11. Policy Updates
We may update this Privacy Policy occasionally
The “Last Updated” date will reflect when changes go into effect
Continued use of the site after updates indicates acceptance of the revised terms
12. Further Information & Contact
If you have questions, wish to access or delete your data, or exercise your rights:
Email: [email protected]
Mailing Address: EpicCharacters.com, 3101 W 6th St. #471814. Fort Worth, TX. 76147
Phone number: 940-236-3742 (EPIC)
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